VoiSmart Srl
Overview
VoiSmart Srl is a leading Italian technology company specializing in the design, development, and manufacturing of advanced telecommunications solutions and smart interaction platforms. Established in 1998 and headquartered in Milan, VoiSmart operates as an "Innovative SME" with a strong emphasis on Research and Development (R&D). Approximately 75% of its workforce consists of engineers and researchers dedicated to transforming laboratory innovations into market-ready communication tools.
The company serves a broad international clientele, providing scalable solutions for Small and Medium Enterprises (SMEs), large corporations, and Public Administrations (PA). VoiSmart?s ecosystem integrates Voice over IP (VoIP), Artificial Intelligence (AI), and Internet of Things (IoT) technologies to create unified communication environments.
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Core Products and Services
1. Unified Communications and Collaboration (UCC)
VoiSmart?s flagship offering is its suite of tools designed to centralize business communications into a single, manageable infrastructure.
* Orchestra NG (Next Generation): A professional IP-PBX switchboard platform available in on-premise, virtualized, or cloud-based versions. It supports seamless integration of voice, video, and data.
* VoiSmart WorkStream: A secure collaboration platform that facilitates real-time chat, file sharing, and project management in public or private rooms. It is accessible via web, desktop, and mobile applications.
* VoiSmart Connect: A mobile application that transforms a smartphone into a company extension, allowing employees to access the corporate phonebook, view colleague presence, and manage calls as if they were in the office.
2. Hardware and VoIP Terminals
To complement its software platforms, VoiSmart manufactures a dedicated line of professional hardware:
* VEP Series (VoIP Phones): A range of IP telephones including the VEP-6000 for standard office use and the VEP-7600 Video IP Phone, which features a 7-inch touch screen and integrated Bluetooth/WiFi for executive environments.
* Gateways and Interfaces: Specialized hardware such as SIP/GSM-SMS gateways and BRI/PRI gateways that enable legacy telephony systems to interact with modern VoIP networks.
* IP Attendant Consoles: Compact and powerful consoles (like the VEP-6600) designed for professional operators and receptionists.
3. Smart Space and IoT Solutions
VoiSmart extends its reach beyond traditional telephony by digitizing physical environments.
* Indoor Navigation: An app-free system utilizing QR codes to help users navigate complex buildings like hospitals, airports, or universities.
* Guest WiFi & WiFi Marketing: Secure, GDPR-compliant public WiFi systems that double as marketing tools, allowing businesses to collect data and deliver targeted promotions through a personalized login portal.
* Location Analytics: Tools to track foot traffic, dwell time, and crowd density to optimize physical layouts and service delivery.
4. Conversational AI and Omnichannel Support
VoiSmart integrates Artificial Intelligence to automate and enhance customer service.
* Voicebot & Chatbot AI: 24/7 automated virtual assistants capable of handling FAQs, bookings, and lead generation via phone, WhatsApp, and social media.
* OmniCloudCX: An omnichannel platform that synchronizes all communication channels (email, chat, social media, and voice) into a single agent dashboard to ensure a seamless customer journey.
Sector-Specific Solutions
Public Administration and Education
VoiSmart provides specialized packages tailored to the unique regulatory and security requirements of the public sector.
* PA Solutions: Systems designed to increase transparency and accessibility for citizens, facilitating 24/7 interaction with municipal or healthcare services.
* Education & Universities: Secure campus-wide WiFi, classroom access control (integrated with Google Classroom/Microsoft Azure), and indoor wayfinding for large university complexes.
Contact Centers and Enterprise
For high-volume environments, VoiSmart offers advanced reporting and monitoring tools.
* Real-time Analytics: Dashboards that monitor call queues, wait times, and agent performance to maximize operational efficiency.
* Business Integration: Native synchronization with major CRMs to provide caller identification and automatic client record pop-ups during interactions.
Corporate Profile
- Registered Office: Via Benigno Crespi, 57, 20159 Milan (MI), Italy.
- Founded: January 26, 1998.
- Legal Status: S.r.l. (Societ? a responsabilit? limitata / Private Limited Company).
- Technical Focus: Italian-made hardware, cloud-native software, and AI-driven automation.
