Cloudbreak Health is a leading unified telemedicine and medical interpretation company operating in the United States healthcare sector. Founded to address disparities in healthcare access, Cloudbreak specializes in resolving language and cultural barriers between patients and healthcare providers. The companyâ??s flagship platform, Martti (My Accessible Real-Time Trusted Interpreter), is widely recognized as a pioneering solution in Video Remote Interpretation (VRI) and Over-the-Phone Interpretation (OPI).
In a healthcare environment increasingly focused on health equity, compliance, and clinical efficiency, Cloudbreak serves as a critical infrastructure partner for hospitals, health systems, and clinics. By integrating clinical-grade language services with advanced communication hardware and software, Cloudbreak facilitates billions of minutes of medical consultation, ensuring that Limited English Proficient (LEP) and Deaf or Hard-of-Hearing (HOH) patients receive equal quality of care.
Core Technology & Platform: Martti
The core of Cloudbreak Health's MedTech offering is Martti (My Accessible Real-Time Trusted Interpreter). Martti is a proprietary, secure, and HIPAA-compliant telehealth platform designed specifically for clinical environments. Unlike general-use video conferencing software, Martti is built from the ground up to meet the rigorous demands of healthcare facilities.
Key Features of Martti:
- One-Touch Access: Simplifies the clinician workflow by allowing healthcare providers to connect with a qualified medical interpreter with a single tap on the screen.
- Broad Language Support: Provides access to certified medical interpreters in more than 250 languages, including American Sign Language (ASL) and rare indigenous dialects.
- High-Definition Video and Audio: Optimizes visual clarity for ASL interpretation and clinical assessments, utilizing specialized compression algorithms to perform reliably even under low-bandwidth hospital network conditions.
- Security and Compliance: Fully compliant with HIPAA, HITECH, and Joint Commission standards. The platform employs end-to-end encryption to protect Protected Health Information (PHI).
Products and Services Portfolio
Cloudbreak Health offers an integrated suite of hardware, software, and human-mediated services designed to operate seamlessly across the entire continuum of care.
1. Language Services (VRI and OPI)
Cloudbreakâ??s primary service offering is its live, on-demand medical interpretation.
* Video Remote Interpretation (VRI): Enables face-to-face communication, which is crucial for establishing patient trust, reading non-verbal cues, and facilitating complex clinical explanations. VRI is highly utilized for American Sign Language (ASL) and high-demand languages such as Spanish, Mandarin, Arabic, and Vietnamese.
* Over-the-Phone Interpretation (OPI): Used as a highly efficient alternative for lower-demand languages, rapid triaging, or in situations where video capability is unavailable.
* Qualified Medical Interpreters (QMIs): Cloudbreak employs and contracts thousands of highly trained, certified medical interpreters. These professionals undergo rigorous medical terminology testing, cultural competency training, and adherence protocols for national medical interpretation standards.
2. Specialized Telehealth Hardware
To ensure that Martti is accessible at the point of care, Cloudbreak provides customized, medical-grade hardware configurations:
* Martti Cart: A specialized, mobile rolling stand equipped with a medical-grade tablet, high-output directional speakers, and extended battery life. The cart is designed for easy sanitization in sterile hospital environments and can be quickly wheeled to emergency rooms, intensive care units, or bedside consultations.
* Martti Tabletop and Wall Mounts: Fixed configurations designed for clinics, registration desks, and exam rooms where space is limited but immediate access to translation is required.
3. Software Integration and Interoperability
Cloudbreak ensures its services are integrated directly into existing clinical workflows rather than operating as a standalone silo:
* EHR Integration: Martti integrates directly with leading Electronic Health Record (EHR) systems such as Epic, Cerner, and MEDITECH. This allows clinicians to launch interpretation sessions directly from a patientâ??s digital chart.
* Telehealth Platform Integration: Cloudbreakâ??s API allows its interpretation services to be embedded into third-party telehealth platforms (e.g., Zoom for Healthcare, Microsoft Teams, and customized hospital portals), enabling remote outpatient consultations to include a medical interpreter seamlessly.
* Interpreter on Demand (IoD) SDKs: Software Development Kits that allow health systems to integrate Martti's network of interpreters directly into their own patient-facing mobile apps and portals.
4. Custom Language Services and Translation
Beyond live interpretation, Cloudbreak offers document translation services to help health systems remain compliant with federal regulations (such as Section 1557 of the Affordable Care Act):
* Discharge Summary Translation: Translating critical post-care instructions into the patient's preferred written language.
* Consent Forms & Patient Portals: Localizing legal, medical, and administrative documentation to support patient autonomy and informed consent.
Impact on Healthcare Operations and Clinical Outcomes
Cloudbreakâ??s MedTech solutions target several key metrics within healthcare administration and patient care:
Clinical Efficiency and Workflow Optimization
By reducing the time it takes to secure an interpreter from hours (in the case of on-site interpreters) to under a minute, Cloudbreak dramatically decreases patient throughput times in Emergency Departments (ED) and outpatient clinics.
Reduction in Readmission Rates and Medical Errors
Miscommunication is a leading cause of medical errors and post-discharge adverse events. By facilitating precise, clinically accurate communication during diagnoses, medication reconciliation, and discharge planning, Cloudbreak helps hospitals lower 30-day readmission rates among LEP populations.
Regulatory Compliance and Health Equity
Under Title VI of the Civil Rights Act and Section 1557 of the Affordable Care Act, healthcare providers receiving federal funding must provide meaningful access to individuals with limited English proficiency. Cloudbreak serves as a risk-mitigation tool and an operational framework for health systems to meet these legal obligations while actively promoting health equity.
Corporate Structure and Market Position
Originally founded as an independent entity, Cloudbreak Health has undergone significant corporate evolution to support its growth. The company merged with UpHealth in 2021 to form a combined public digital health company. However, recognizing the unique trajectory and specialized focus of the medical interpretation market, Cloudbreak was acquired by the private equity firm GTCR in early 2024. This transaction re-established Cloudbreak Health as an independent, privately held company, allowing it to accelerate investments in its proprietary technology platform, expand its interpreter network, and deepen its integrations across the healthcare ecosystem.
Through its combination of specialized hardware, robust software integrations, and a vast network of clinical interpreters, Cloudbreak Health remains a cornerstone provider of medical communication technology in the United States, servicing thousands of healthcare facilities and facilitating millions of clinical encounters annually.
