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Heartland Payment Systems, Inc.Profile date: 2025-01-19 Heartland Payment Systems, Inc.
Heartland Payment Systems, Inc. is a major United States-based payment processing and technology provider that now operates as a significant subsidiary and brand of Global Payments Inc., following its acquisition in 2016 for $4.3 billion. Founded in 1997, Heartland established itself as one of the nation???s largest payment companies, primarily focused on serving the small to mid-sized enterprise (SMB) market, though it also partners with large corporations, schools, and hospitals. It is recognized for its business philosophy centered on a "Merchant Bill of Rights," emphasizing transparency and fair dealing in the payments industry.
The company???s core business is electronic payment processing, which includes providing solutions for accepting credit, debit, gift card, and ACH transfer payments. As of 2014, the company was processing over 11 million transactions a day and more than $80 billion in transactions a year for over 275,000 business locations, a scale which has expanded since the merger with Global Payments. Heartland works with a diverse client base across numerous industries, including retail, restaurants, services, nonprofit organizations, government, and educational institutions.
Continue…Products and Services
Heartland Payment Systems offers a comprehensive suite of financial technology solutions that extend far beyond simple transaction processing, designed to be a complete technology solution for growing businesses.
Payment Processing and Financial Services
- Payment Processing: Heartland provides secure and reliable processing for all major card brands???American Express®, Discover®, Mastercard®, and Visa®???as well as debit, digital wallets, ACH, and eChecks.
- Payment Methods: The solutions enable merchants to accept payments in various environments:
- In-Store/Onsite: Traditional POS systems, terminals, and mobile options that accept EMV (chip cards), tap, and swipe.
- Online/e-Commerce: E-commerce solutions for new or existing online stores, hosted payment portals, and pay-by-link options sent via email, text, or QR code.
- Mobile Payments: Mobile card readers and Mobile POS systems for payments on the go, such as curbside, tableside, or delivery.
- B2B Payments: Special solutions for Business-to-Business (B2B) transactions, including Level II and Level III processing.
- Security and Compliance: A cornerstone of Heartland's offering is its commitment to security, including features like:
- Heartland Secure: A solution that combines technologies to protect against data breaches.
- End-to-End Encryption (E3): Proprietary technology designed to safeguard card data from the moment of card swipe through the network.
- Tokenization: Advanced anti-fraud technology that replaces sensitive card data with a unique, non-sensitive identifier.
- Breach Warranty: A warranty that backs its security measures.
- PCI Compliance Assistance: Support to help businesses navigate and maintain industry compliance standards.
- Financial Services: This segment includes offerings such as lending services, accounts receivable automation, and various funding options like same-day, next-day, and instant funding.
Point-of-Sale (POS) and Business Management
Heartland offers a variety of specialized Point of Sale systems that cater to specific vertical markets, often through acquired or developed technology:
- Heartland Retail: A cloud-based POS and retail management platform designed for multi-store, multi-channel retailers, offering control over sales, inventory, and customer experience.
- Heartland Digital Dining & Dinerware: Specialized POS solutions for the hospitality industry, simplifying restaurant management, customer service, and table-side payments for restaurants, bars, and food trucks.
- Heartland Terminal+ & Mobile POS: Versatile payment devices and card readers that can be used as a simple terminal or a comprehensive mobile checkout solution.
- Other Management Tools: Billing tools, network management, and chargeback management support.
Business Operations and Ancillary Services
- Payroll & HR Services: An integrated suite of solutions that simplifies human resources administration, payroll processing, and time and attendance tracking. The services include customizable employee payment options, integrated timekeeping, and tax reporting solutions, often with a multi-year price lock.
- Gift Card and Loyalty Programs: Through its Chockstone acquisition, Heartland provides gift card programs and comprehensive loyalty services to help businesses retain and reward customers.
- School Solutions: Specialized payment and nutrition services for K-12 schools, including campus card systems (student IDs) and food service software like LunchBox.
- Heartland Analytics: A powerful analytics software that provides businesses with key insights into customer behavior, competitor analysis (including review management), and geofencing capabilities to inform better business decisions.
In its current operation as a Global Payments company, Heartland leverages its parent company's worldwide infrastructure to provide integrated payment technology and specialized software, focusing on helping small and mid-sized businesses streamline their operations and enhance the customer experience.
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