Resolve
Overview: AIOps and IT Automation Platform
Resolve is a US-based software company that provides an enterprise-grade platform for AIOps (Artificial Intelligence for IT Operations) and intelligent IT automation. The company's primary focus is to help large organizations manage the complexity of modern hybrid IT environments, accelerate the performance of their IT operations and service desk teams, and improve overall service reliability.
The core of Resolve's offering is a single, integrated platform designed to automate the entire IT lifecycle. This begins with discovering and mapping an organization's full technology stack and extends to using AI to detect and predict issues, and ultimately, to automatically remediate problems and orchestrate complex processes without requiring human intervention. The platform is built to break down silos between different IT teams?such as NetOps, DevOps, and Service Desk?by providing a common framework for automation.
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The Resolve Platform: Core Capabilities
The Resolve platform is built upon a set of interconnected capabilities that work together to provide end-to-end automation.
Discover and Map
Before automation can be effective, an organization needs a complete and accurate understanding of its IT environment. This capability provides:
* Real-Time Visibility: The platform automatically discovers and maps an organization's entire hybrid infrastructure, including on-premises data centers, public and private cloud resources, virtual machines, and network devices.
* Dependency Mapping: Crucially, it doesn't just create an inventory; it maps the complex dependencies between applications, services, and the underlying infrastructure. This context is essential for accurate root cause analysis and impact assessment.
Detect and Predict (AIOps)
This is the "intelligence" layer of the platform, which leverages AI and machine learning to make sense of the vast amounts of data generated by IT monitoring tools.
* Data Ingestion and Correlation: The AIOps engine ingests data from numerous sources (logs, metrics, alerts) and uses advanced algorithms to correlate events, reduce alert noise, and group related alerts into a single actionable incident.
* Anomaly Detection: It establishes performance baselines for applications and infrastructure and automatically detects deviations that could indicate a current or future problem.
* Root Cause Analysis: By combining alert data with the dependency map, the platform can quickly pinpoint the underlying root cause of an issue, rather than just showing the symptoms. This dramatically reduces troubleshooting time.
Automate and Remediate
This is the action-oriented component of the platform, turning insights from the AIOps engine into automated resolutions.
* Human-Guided and Full Automation: The platform supports a spectrum of automation. It can suggest the correct remediation procedure for a human operator to approve and execute, or it can be configured to run fully automated, "touchless" resolutions for known issues.
* Extensive Automation Library: Resolve provides thousands of pre-built automations, scripts, and workflows (often called runbooks) for a vast range of common IT tasks and incident response scenarios. This accelerates the time-to-value for customers.
* Examples of Automated Remediation: Common use cases include automatically restarting a crashed application service, scaling cloud server capacity in response to high traffic, patching a known vulnerability, or reconfiguring a network device.
Orchestrate and Provision
Beyond simple break-fix remediation, the platform can automate complex, multi-step processes that span multiple IT domains and systems.
* Cross-Domain Workflows: It can orchestrate processes that involve interacting with various systems like ITSM platforms (e.g., ServiceNow), monitoring tools, cloud APIs, and on-premises infrastructure.
* Examples of Orchestration: Use cases include the end-to-end provisioning of a new server (updating the CMDB, configuring the network, installing software), automating the entire employee onboarding process across HR and IT systems, or executing complex disaster recovery plans.
Key Solutions and Use Cases
Resolve applies its core platform capabilities to solve specific business problems for different IT functions.
Service Desk Automation
This is a primary use case focused on improving the efficiency and effectiveness of the IT service desk.
* Automating Level 1 Support: The platform automates high-volume, repetitive tasks that typically consume a large portion of a service agent's time. This includes password resets, account unlocks, user provisioning/de-provisioning, and handling common software or access requests.
* Interactive Triage: It can power interactive diagnostic workflows for both end-users and service agents to guide them through troubleshooting steps, collecting necessary information before escalating an issue.
* Benefits: The result is a significant reduction in ticket volume, a lower Mean Time to Resolution (MTTR), and the ability for human agents to focus on more complex, high-value incidents.
IT Operations (ITOps) and NOC Automation
For backend infrastructure and Network Operations Center (NOC) teams, Resolve automates tasks related to maintaining system health and reliability.
* Automated Incident Response: Automatically validates alerts, enriches incident tickets with diagnostic data, and triggers remediation workflows.
* Proactive Health Checks: Routinely runs automated checks across servers, databases, and network devices to find and fix issues before they impact users.
Network Automation
The platform provides powerful tools for automating the management of complex enterprise networks, helping to improve stability and security. This includes automating network diagnostics, compliance checks, and configuration management tasks.
