C3, formally known as Computer & Communications Co. Limited, is a UK-based technology specialist with a history dating back to its founding in 1990. The company began as a specialist supplier of computer telephony platforms and associated applications and has evolved into a global provider of customized multi-channel communication solutions. C3 operates as an owner-managed business, and its headquarters are located in Cambridge, United Kingdom.
The core mission of C3 is to supply advanced applications and communication platforms that enable organizations to streamline their communication processes, automate various functions, reduce overhead costs, and generate new revenue channels. The company prides itself on its highly advanced applications, expert technical support, and flexible commercial terms, which has allowed it to build long-term relationships with clients across multiple market sectors. C3's solutions are built on a technology-agnostic core software, which allows products to be deployed on-site, hosted in the company's cloud, or delivered through a hybrid model, with solutions quickly customised to individual client needs. The company has over 30 years of experience in supplying these specialist platforms.
Products and Services
C3 is a leading provider of multi-channel, Virtual, and Cloud Contact Centre Solutions, Interactive Voice Response (IVR) systems, and Payment Card Industry Data Security Standard (PCI DSS) compliant systems. Its product and service portfolio is extensive, focusing on secure, scalable engagement solutions and covers the full spectrum of contact centre and telephony needs.
Contact Centre and Communication Solutions
Multi-Channel Contact Centre Solutions: C3 offers 'Contact,' a solution designed to fully integrate various communication channels, including voice, email, SMS, web chat, and social media, into a single, cohesive platform.
Virtual Call Centre: This solution connects call agents regardless of their geographical location, helping businesses support help desks and maintain a consistent quality of service for customers.
Cloud Communications: C3 provides Cloud-based IVR and Virtual Contact Centre Solutions, allowing for flexible and scalable deployment.
Fusion IVR: Interactive Voice Response platforms are a core area of expertise, allowing customers to interact with an automated system via voice or telephone keypad for information retrieval or to execute specific tasks.
Call Handling Solutions: This encompasses a wide variety of services, including basic call handling, Call Recording systems, Audio and Network Conferencing solutions, and Gateway services.
Workforce Management: C3 also provides solutions to manage and optimize contact center staffing and scheduling.
Secure Payment Solutions
C3 is recognized as one of the UK's leading PCI specialists, and its technology is leveraged by high-profile clients, including well-known charity campaigns, to process a high volume of secure payments per minute. The company's payment solutions are designed to facilitate easy phone, web, and mobile payments while adhering strictly to PCI DSS regulations.
PCI DSS Compliant Systems: The entire payment suite is built around maintaining compliance with the Payment Card Industry Data Security Standard.
Secure Assist: A product for handling secure payments.
Contact with PCI: A service for secure interactions.
Repeat Card Payments: Solutions for setting up and managing recurring transactions.
eWallets & Online Portal: Services that facilitate online and digital wallet payments.
Online Payment Portals: Systems that allow organisations to take secure payments directly over digital channels.
Other Services and Sector-Specific Applications
C3 tailors its technology to serve a broad range of sectors, demonstrating its capacity for niche and complex deployments.
Wellbeing Services: The company offers specific applications, such as Befriending Services, utilising its communication technology to support social and community initiatives.
Education: Solutions are deployed for Alumni Donations & Fundraising and for the Clearing process.
Housing Associations: C3 provides technology for Choice Based Letting systems.
Specialised Environments: Services are also extended to Helpdesks, International Telecoms Deployment, and Secure Units.
Offshoring and Contact Centre Payments: The company also targets solutions for companies involved in offshoring and those focused on the financial aspects of contact centre operations.
C3's continuous evolution of its product range is driven by market demands and customer requirements, positioning it as a niche technology expert capable of delivering highly advanced, reliable, and secure communication applications worldwide.
Please note: This information is generated by AI. For legal use, verify with company sources.
