Company Profile
Nexus Telecom AG
Profile date: 2025-01-23
Nexus Telecom Switzerland AG: End-to-End Service Assurance and Customer Experience Analytics
Nexus Telecom Switzerland AG is a company specializing in delivering passive end-to-end network performance, automation, and customer experience analytics solutions for communication service providers (CSPs), including mobile, fixed-line, and international telecommunication operators. The company is headquartered in Schaffhausen, Switzerland, and has been operating for over 20 years, focusing on providing real-time intelligence to optimize performance, quality, safety, and security for all stakeholders in the communications landscape.
Core Business and Market Focus
The primary function of Nexus Telecom is to design and build scalable, adaptable, and independent platforms for monitoring, analytics, and automation. Their core expertise lies in service and application assurance across a diverse range of network technologies. This includes modern mobile generations from 2G to 5G, fixed-line networks, Internet of Things (IoT) deployments, and the assurance of various traffic types such as voice, video, and data in both public and private environments. The company's mission is centered on enabling its clients to deliver superior business outcomes and set high benchmarks for customer experience by providing unparalleled insights into service quality.
Nexus Telecom???s solutions are critical for both Network Operations Teams and Business Operations Teams within telecommunications companies. * For Network Operations Teams: The platforms provide real-time service and application monitoring, correlation, and analytics, enabling the efficient detection and resolution of service issues and network malfunctions. This leads to improved operational efficiency and faster mean time to repair (MTTR). * For Business Operations Teams: The company???s products support strategic business intelligence by refining and managing data to optimize business operations performance. This can include customer experience management, fraud surveillance, and ensuring customer loyalty by lowering the volume of calls to the call center. The solutions are engineered to handle the challenges of complex technology and operational transitions within the telecom industry.
Products and Services
Nexus Telecom's offerings are built around two primary, interconnected product platforms: Nexus8630 and NexusNETVIEW.
1. Nexus8630 (Protocol Analyzer and Monitoring)
The Nexus8630 serves as the foundational solution for real-time end-to-end service and application monitoring and analytics. It is the initial platform recommended for CSPs to kick-start their Customer Experience Management (CEM) and Operational Efficiency Strategy.
- Functionality: It acts as a protocol analyzer, passively monitoring network traffic across all domains to capture, decode, and analyze data for immediate insights into service performance. It supports a wide range of protocols inherent in mobile and fixed networks, including the latest 5G and IoT signaling.
- Value Proposition: By delivering instantly available analytics, the Nexus8630 provides the necessary evidence of how customers are actually experiencing the network, crucial for assuring services like Voice over IP (VoIP) and Voice over Long-Term Evolution (VoLTE). Its design is focused on ultra-reliability and cost-efficient scaling.
2. NexusNETVIEW (Data Management and Orchestration)
NexusNETVIEW is the scaling and orchestration platform that complements the data gathering capabilities of the Nexus8630. It is designed for managing and processing large volumes of data collected from the network.
- Functionality: This product provides unlimited and customizable data management and orchestration use cases and applications (apps). It takes the raw intelligence from monitoring probes and transforms it into actionable insights and reports for a variety of business and network functions.
- Key Features:
- Customer Experience Management (CEM): Allowing operators to monitor service quality across different customer segments and service tiers to ensure customer loyalty.
- Fraud Surveillance: Using network data to detect and prevent telecommunication fraud.
- Pro-active Mediation & Correlation: The system excels at correlating events from different parts of the network to proactively identify potential issues before they significantly impact the customer base.
- IoT Monitoring: Specifically tailored solutions, such as the NexusNETVIEW 10, are introduced to monitor the performance and behavior of IoT devices and services on the network.
- Value Proposition: NexusNETVIEW powers a competitive advantage for CSPs by providing optimal Customer Experience (CX) and reducing operational costs through advanced data refinement and reliable orchestration capabilities.
Service and Capability Areas
Nexus Telecom provides solutions that address multiple critical areas for communication providers:
- Service Performance Monitoring: Detailed Key Performance Indicators (KPIs) and quality metrics for all services, including voice call experiences and Over-The-Top (OTT) application usage, which helps identify issues affecting service quality.
- Security and Safety: Assuring the security of human life and critical infrastructure by deploying class-leading monitoring and analytics for operations and decision-makers.
- Network and Business Optimization: Solutions aimed at improving both network operations efficiency and the effectiveness of business operations through data-driven decision-making.
Nexus Telecom???s long-standing presence and focus on 'Precision made in Switzerland' engineering underscores its commitment to stability, security, and high-quality solutions, partnering with major public and private communication providers globally.