Advanticom, Inc.: Enterprise Infrastructure and IT Solutions Provider
Advanticom, Inc. is a US-based, employee-owned technology company headquartered in Pittsburgh, PA, that specializes in providing a comprehensive suite of Enterprise Infrastructure and IT solutions. As a Managed Services and IT Security Consultancy firm, Advanticom designs, implements, and manages custom technology solutions for clients across all industries, helping businesses achieve operational efficiency, increase agility, and strengthen their competitive advantage through the strategic use of technology.
The company has a deep history, evolving from a telephony business started in 1995 into a complete IT service provider. A key differentiator for Advanticom is its commitment to operational maturity and expertise, evidenced by being one of Pittsburgh's first ISO 27001 certified managed services firms, with an entire staff that is 100% ITIL certified. The firm's service model is built on a US-based team of managed services experts, providing 24x7x365 technical support exclusively staffed by Level 2 and Level 3 engineers.
Core Business and Offerings
Advanticom's core mission is to act as a trusted technology partner, offering solutions that leverage technology to enhance the operations and profitability of its clients. The company's services are categorized into several key areas of expertise: IT Managed Services, Cybersecurity Services, Cloud Services, Infrastructure Services, Risk Management Services, and Communication Services.
I. IT Managed Services (MSP)
Advanticom serves as a Managed Service Provider (MSP), offering proactive consulting and reliable support to streamline operations and manage technology components for both small businesses and large enterprises. The flagship offering is their 24x7 Service Desk and Network Operations Center (NOC).
Key Services and Products in this category include:
24x7 Service Desk: Providing round-the-clock, US-based technical staff for support with issues like password resets, network latencies, and server support.
Remote Monitoring and Management (RMM): Comprehensive oversight and management of core infrastructure, servers, desktops, firewalls, switches, routers, virtual infrastructure, networks, VoIP, specialized applications, software subscriptions, and mobile devices.
Infrastructure Support: Managed network and server support, patch management, and server operating systems management.
Microsoft Product Support: Dedicated support for Microsoft products and environments.
Proactive Management: Initial assessments for best practices compliance, individual computer diagnostics, troubleshooting, and performance assessments.
II. Cybersecurity Services and Risk Management
With the managed services marketplace increasingly focused on security, Advanticom positions itself as a leader by building capacity with security-focused engineers. The firm's security offerings are designed to protect data, manage threats, and maintain compliance.
Key Services and Products in this category include:
Managed Detection and Response (MDR): Continuous threat monitoring, detection, and response to security incidents.
Security Managed Services: The encompassing service for managing a client???s security posture.
Risk Management Services: Assessing, identifying, and addressing potential technology risks to ensure business continuity and compliance.
Business Continuity and Disaster Recovery: Architecting and implementing solutions for virtualization, storage, Windows server, disaster recovery, business continuity, backups, and operational restoration following a security incident.
III. Cloud Services
Advanticom helps organizations leverage the benefits of cloud computing through expert consultation, architecture, and implementation of cloud solutions.
Key Services and Products in this category include:
Microsoft Cloud Solutions: Expertise in architecting and implementing solutions, including Office 365 and Azure, as a Microsoft Partnership and Cloud Solution Partner (CSP).
Cloud Computing and Consulting: General consultation and services for clients looking to adopt or expand their cloud presence.
IV. Infrastructure Services
The company provides the stable and secure technology framework necessary to support company operations, focusing on efficiency, reliability, and resiliency.
Key Services and Products in this category include:
Data Storage Services: Providing solutions to safely handle and manage the daily influx of data, including a broad range of hot and cold enterprise options and data center services with stringent protocols for security and power management.
Server Solution Services: Consultation and management strategies for server infrastructure, covering storage, control, defense, and access to information, including virtualization and Windows server environments.
Dark Fiber Services: Enterprise solutions providing unlit fiber service, allowing the client to retain management and control while offering unlimited bandwidth potential and facilitating cloud-focused solutions.
IT Systems Architecture: Auditing, designing, and executing IT systems architecture with a focus on cutting-edge infrastructure technology.
V. Communication Services
While having evolved from a telephony business, Advanticom continues to offer a suite of modern communication services, integrating them with the broader IT infrastructure solutions it provides.
In summary, Advanticom, Inc. operates as a highly certified, full-spectrum IT consultant and Managed Service Provider, delivering tailored and security-focused solutions that encompass the entirety of a client's enterprise infrastructure, from the physical data center to cloud environments and end-user support.
Please note: This information is generated by AI. For legal use, verify with company sources.
