Operating under the mission "Digital Value, Delivered," Yeastar specializes in creating communication systems that are easy to adopt, use, and manage for Small and Medium-sized Enterprises (SMEs). With a workforce of over 200 employees?including a significant R&D team?Yeastar serves more than 450,000 customers across 120 countries through a vast network of over 9,000 channel partners.
Core Business Operations
Yeastar?s business model is centered on bridging the gap between traditional telephony and modern digital collaboration. Their operations are divided into three primary strategic areas:
1. Unified Communications & Collaboration (UC&C)
The core of Yeastar's business is the P-Series Phone System, which unifies voice, video, applications, and collaboration tools. This ecosystem is designed to support a hybrid workforce, allowing employees to communicate seamlessly whether they are in the office, at home, or on the move.
2. Workplace Management Solutions
Expanding beyond telephony, Yeastar offers the Yeastar Workplace suite. This is an integrated platform designed to optimize office resources through room booking, desk management, and visitor management. It leverages IoT technology (such as smart sensors) to provide real-time data on space utilization.
3. Channel and Service Provider Enablement
Yeastar maintains a "channel-first" strategy, providing specialized platforms like Yeastar Central Management (YCM). This allows Managed Service Providers (MSPs) and Interconnects to deploy, monitor, and manage customer PBX systems remotely, supporting white-label branding and flexible "as-a-service" business models.
Products and Services
1. P-Series PBX System
The flagship P-Series is a "PBX Plus More" solution available in three editions to suit different infrastructure needs:
* Appliance Edition: Robust hardware units (P550, P560, P570) for on-premises deployment, featuring a modular design to expand telephony interfaces (FXS, FXO, GSM, E1/T1).
* Cloud Edition: A fully hosted UCaaS solution that eliminates hardware maintenance and provides instant scalability.
* Software Edition: A virtualized PBX that can be installed on private servers or public cloud platforms (AWS, Google Cloud, Azure).
Key Features include:
* Linkus UC Clients: Softphone applications for Windows, macOS, iOS, Android, and web browsers.
* Integrated Call Center: Tools for ACD (Automatic Call Distribution), IVR, wallboards, and real-time SLA monitoring.
* Omnichannel Messaging: Integration with WhatsApp, SMS, Facebook Messenger, and Live Chat.
* Remote Access Service: Secure, instant tunneling for remote extensions without complex NAT or firewall configurations.
2. VoIP Gateways
Yeastar provides high-performance gateways to connect legacy equipment with modern VoIP networks:
* TA Series (FXS/FXO): Connects analog phones and PSTN lines to IP systems.
* TG Series (GSM/3G/4G): Bridges mobile networks to VoIP, providing cost-effective backup and mobile-to-mobile calling.
* TE/TB Series (ISDN): Supports E1/T1/PRI and BRI digital lines.
3. Yeastar Workplace
A one-stop solution for the modern hybrid office:
* Meeting Room Booking: Digital signage and mobile apps to reserve spaces, integrated with Google Calendar and Microsoft 365.
* Desk Booking: Supports hot-desking and hoteling with interactive floor maps.
* Visitor Management: Streamlined check-in processes with digital registration and host notifications.
4. Professional & Integration Services
- API & Webhooks: Allows developers to integrate Yeastar systems with ERP, CRM (Salesforce, Zoho, HubSpot), and custom business applications.
- Call Flow Designer: A visual, no-code tool for building complex automated call handling logic.
Technical Innovation and Global Standards
Yeastar products are engineered for high reliability and security, utilizing encryption protocols such as TLS and SRTP. The company holds numerous certifications, including ISO 9001, and its products are compliant with CE, FCC, and RoHS standards. By investing roughly 10% of annual revenue back into R&D, Yeastar continues to integrate emerging technologies like Artificial Intelligence (AI) for automated transcription and call analytics into its communication stack.
Global Presence
While its primary manufacturing and R&D hub is in Xiamen, Yeastar operates regional offices and technical support centers in the United States and other strategic locations. They participate annually in major technology expos such as GITEX, ISE, and Enterprise Connect, maintaining their position as a top-tier contender in the global SME communications market.
