HYPER

HYPER's solution is a B2B (business-to-business) platform that it sells directly to government entities, such as 9-1-1 and 3-1-1 call centers, police departments, and other emergency communications centers. The platform acts as a digital call-taker, "filtering out the noise" so that human dispatchers can focus on life-saving emergencies.

Core Product: The AI-Powered Voice Agent

HYPER's primary product is its AI-powered software solution. It is not just an assistive tool but an autonomous agent capable of handling calls from start to finish.

This AI agent is purpose-built for public safety and is trained on both real 9-1-1 call recordings and the specific Standard Operating Procedures (SOPs) of the agency deploying it.

Key Services and Capabilities

The platform's services can be broken down by its core functions:

1. Call Triage and Prioritization This is the agent's most critical function. When a call comes in, the AI answers instantly and engages the caller in a natural, empathetic conversation to understand their needs. * Emergency Identification: The AI is trained to detect the intent, urgency, and key details of a call. * Emergency Escalation: If the AI identifies a true emergency (e.g., a break-in, a medical event), it immediately performs a "warm transfer" to a human dispatcher, providing the context of the call so the dispatcher is prepared.

2. Non-Emergency Call Automation This is the platform's main value proposition. For the large volume of non-urgent calls, the AI can handle the entire interaction without human intervention. * Full-Service Handling: The AI can autonomously resolve up to 75% of non-emergency calls. * Examples of Use Cases: * Automated Police Reports: Taking a complete report for a stolen bike, lost wallet, or minor fraud. * Municipal Complaints: Handling noise complaints, landlord/tenant disputes, or barking dog reports. * Routing: Directing callers to the correct non-emergency line or 3-1-1 service.

3. Multilingual Support The platform is designed to overcome language barriers, a common challenge for call centers. * Real-time Translation: The AI agent can instantly serve callers in over 30 languages, providing real-time, two-way translation.

4. Surge Capacity Management The platform is built on cloud infrastructure, allowing it to scale instantly. * "Surge-Proof": During major events, natural disasters, or unexpected call spikes that would overwhelm a human-staffed center, the AI can handle a virtually unlimited number of concurrent calls, ensuring no caller is left waiting on hold.

Supporting Platform Features

The core AI agent is supported by a comprehensive backend system for agency administrators and dispatchers.

• Hyper Command Centre: A dashboard that provides real-time monitoring of the AI's calls. It allows human supervisors to oversee interactions and provides an "instant call taker intervention" feature if needed.
• System Integration: The platform is designed to integrate directly with an agency's existing technology stack.
  • Call Handling System (CHS): Connects to both PSTN and SIP-based phone systems for seamless call routing.
  • CAD/RMS Integration: Secure APIs allow the AI to push data (like completed reports) directly into Computer-Aided Dispatch (CAD) and Records Management Systems (RMS).
• Analytics and Quality Assurance: The platform automates the Quality Assurance (QA) process. It provides analytics on call deflection rates, response times, and call-type trends, giving administrators a clear view of their operations.
• Mission-Critical Security: The solution is built on ISO 27000 and SOC 2 certified infrastructure, ensuring it meets the high security and data-residency requirements for handling sensitive public safety information.