Company Profile
Net2Phone, Inc.
Profile date: 2025-01-19
Net2Phone, Inc.
Net2Phone, Inc. is a global cloud communications provider specializing in innovative and cost-effective telephony solutions for businesses of all sizes and industries. The company is a wholly-owned subsidiary of IDT Corporation (NYSE: IDT) and maintains its corporate headquarters in Newark, New Jersey, USA.
Core Business and Industry Position
Founded in 1990, Net2Phone was an early pioneer in the commercialization of Voice-over-Internet Protocol (VoIP) technologies, leveraging the global carrier infrastructure of its parent company, IDT. Today, its mission is centered on simplifying and automating workplace communication to drive productivity, innovation, and customer satisfaction globally. The company focuses on delivering high-quality, reliable, and secure cloud-based communication services, helping businesses transition from traditional Public Switched Telephone Network (PSTN) interconnects to modern Voice over IP systems.
The company operates in the Business Communications Services industry, serving hundreds of thousands of users worldwide across a growing international presence that includes offices in countries such as Canada, Mexico, Brazil, Argentina, Spain, and others. Its primary offerings fall under the categories of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS).
Products and Services
Net2Phone offers a comprehensive portfolio of products designed to create an all-in-one platform for business communication, enabling seamless collaboration and customer support from any location.
1. UNITE - Unified Communications as a Service (UCaaS)
UNITE is Net2Phone's flagship, all-in-one solution for business communications. It is a cloud-based phone system that integrates voice, video, chat, and text into a single unified interface. The platform is designed to be dependable and simple, offering over 40 innovative VoIP features to support both in-office and remote teams.
Key features of the UNITE platform include: * VoIP Features: Advanced features such as Auto Attendant, Call Hold with Music, Call Park and Pickup, Custom Caller ID, Voicemail-to-Email/Text, and an extensive suite of over 40 traditional and modern call management tools. * Anywhere Access: The system can be accessed via a desk phone, desktop application, mobile app, or directly from any browser via web calling, providing a consistent business identity across all devices. * Reliability: The service is backed by redundant data centers, offering a 99.98% uptime guarantee, automatic failover systems, and adherence to security and compliance standards like HIPAA, GDPR, and PCI-readiness. * Integrations: The system supports seamless integration with top productivity and customer relationship management (CRM) tools, including Microsoft Teams, Salesforce, and Zoho, with an open API for custom workflows.
2. uContact - Contact Center as a Service (CCaaS)
uContact is Net2Phone's dedicated platform for customer engagement and contact center operations, acquired in 2022. It is a complete Contact Center as a Service solution that helps businesses streamline and manage inbound and outbound customer interactions across multiple channels.
The platform offers a robust suite of contact center features, including: * Omnichannel Support: Handling interactions across traditional voice channels, social media, and other digital communication methods. * Advanced Tools: Features such as chatbots, workflow management, and development tools to build and automate customer service processes.
3. Huddle - High-Definition Video Conferencing
Huddle is Net2Phone's high-definition video conferencing application, which is included with the UNITE platform. It facilitates secure, effective face-to-face communication for team collaboration and client meetings.
Key features of Huddle include: * Security: Conferences are passcode-protected and encrypted to ensure privacy. * Collaboration Tools: Includes features like screen sharing, YouTube casting, chat messaging, and a "raise hand" option for structured meetings.
4. net2phone AI
Released in 2023, net2phone AI is an advanced add-on service designed to leverage artificial intelligence to optimize agent and client interactions. It integrates directly with communication platforms via API webhooks and is available in multiple languages.
The AI service provides functionalities such as: * Call Analytics and Optimization: Sentiment analysis, automatic call transcription, and call analytics. * Post-Call Automation: Auto-generated call summaries and follow-up emails, reducing post-interaction administrative work. * Coaching and Training: AI-generated coaching notes to help improve agent performance.
5. SIP Trunking
Net2Phone also provides SIP Trunking services, which are critical for businesses looking to modernize their legacy Private Branch Exchange (PBX) systems without a full replacement of their existing equipment. This service allows companies to merge voice and data into a unified platform, offering high-quality voice interactions, hybrid SIP, and hosted support over a stable, fully redundant network.
In summary, Net2Phone's market position is defined by its long history as a VoIP innovator and its current focus on delivering a comprehensive, secure, and globally supported cloud communications ecosystem for the modern business.