SecureLogix Corporation: Voice Network Security and Call Trust
SecureLogix Corporation is a specialized, privately held technology company based in San Antonio, Texas, USA, with a core mission focused on providing comprehensive voice network security, call trust, and call authentication solutions for large enterprises, contact centers, and government entities. Founded in 1998, the company has consistently concentrated on developing cutting-edge technology to combat the growing landscape of threats against the public telephone system, aiming to protect businesses, reduce costs, and restore consumer trust in voice communications.
The company???s singular focus is on providing a unified solution set for the full range of inbound and outbound voice security and call trust issues. This includes defense against telephony-based attacks, fraud, abuse, and issues that plague customer experience (CX) like low outbound call answer rates.
What SecureLogix Does
SecureLogix's primary business revolves around protecting voice networks and call centers from sophisticated and high-volume threats, while also ensuring the integrity and deliverability of legitimate business calls. They leverage advanced communication technologies, artificial intelligence (AI), and network modeling to develop protective platforms.
Their services address a spectrum of malicious activities and operational challenges, including:
* Inbound Call Threats: Defending against Denial of Service (TDoS) attacks, robocalls, vishing scams, voice spam, and contact center fraud.
* Outbound Call Challenges: Combating Caller ID spoofing that impersonates the brand, and managing number reputation to prevent legitimate calls from being mislabeled as "spam" or "fraud," which severely impacts answer rates.
* Government/Public Safety Work: The company is a strong federal contractor, particularly with the Department of Homeland Security (DHS) Science and Technology Directorate. This work includes developing next-generation 911 (NG9-1-1) multimedia content analysis engines, voice-over-IP telephone location systems, and AI augmentation tools for 911 telecommunicator functions to ensure uninterrupted access to emergency services.
Products and Services
SecureLogix offers a fully integrated, universal platform that segments its offerings into Inbound and Outbound solutions, backed by dedicated research and proprietary technology platforms.
Inbound Solutions (Call Security and Authentication)
These solutions are designed to protect the enterprise network and contact center from unwanted, malicious, or fraudulent incoming calls:
Call Defense???: A comprehensive Call Security system that safeguards business lines and contact centers from disruption, fraud, abuse, and attacks such as TDoS, robocalls, and spam. It functions to prevent the use of enterprise calling numbers for spoofed calls that attempt to impersonate the brand.
Orchestra One???: A cloud-based, automated Call Authentication service that verifies and authenticates every inbound call, providing spoofing detection and a security score to defeat spoofing and other threats.
Malicious Call Monitoring and Reporting: Features within the platform for continuous analysis of call traffic patterns to identify and alert against new or evolving threats.
Outbound Solutions (Call Trust and Reputation Management)
These services are focused on restoring trust and increasing the efficacy of legitimate outbound calls from contact centers and enterprises:
Contact???: A premium Call Branding service designed to increase call answer rates by branding and protecting outbound calls.
Reputation Defense???: A service aimed at removing negative spam or fraud labels from enterprise calling numbers, which helps restore and maintain healthy reputation scores to maximize call completion rates.
TrueCall???: An anti-spoofing solution that actively prevents unauthorized parties from using or "spoofing" the enterprise's official phone numbers to impersonate the brand.
Number Management: Comprehensive services for managing the health and reputation of all outbound calling numbers.
Core Technology and Research Platforms
SecureLogix utilizes several proprietary technology platforms and a dedicated research division to power its services:
ETM® System: (Enterprise Telephony Management System) A foundational technology platform for managing enterprise voice communications.
PolicyGuru® Controller: A system component used for applying and enforcing security and call handling policies across the network.
RedList??? Caller Database: A dynamic database of known bad actors, suspicious patterns, and malicious callers, used for immediate threat identification.
Nova??? Cloud Architecture: The underlying cloud infrastructure that hosts the security and authentication applications, enabling scalable and flexible deployment.
Vox Research Lab: The company???s research arm, focused on identifying new threats, profiling sophisticated attacks, and pioneering new solutions in voice network security.
The company's clientele spans various highly regulated and call-intensive industries, including Banking & Finance, Emergency Services / 911, Energy & Utilities, Healthcare, and Military & Government agencies. SecureLogix positions itself as a vendor with the agility of a startup coupled with decades of enterprise experience in defending some of the world's largest and most complex call centers and voice networks.
Please note: This information is generated by AI. For legal use, verify with company sources.
